Shipping and Delivery Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At SBros Tech Pvt Ltd, we provide digital educational services in the form of online courses. This Shipping and Delivery Policy explains how and when you will receive access to your purchased courses and related materials.

---

1. Nature of Our Services

2. Delivery Timeline for Course Access

2.1 Immediate Automated Delivery (Standard Process)

2.2 Manual Verification Cases (If Required)

2.3 Our Business Hours

• Working Days: Monday to Saturday
• Working Hours: 10:00 AM to 6:00 PM IST (Indian Standard Time)
• Closed: Sundays and National Public Holidays

Note: Payments made outside business hours will be processed on the next working day. However, automated delivery usually works 24/7.

3. What You Will Receive (Delivery Method)

3.1 Email Confirmation and Credentials

Upon successful payment, you will receive the following emails:

1. Payment Receipt - Instant confirmation from Razorpay with transaction details
2. Enrollment Confirmation Email - From SBros Tech confirming your course enrollment
3. Login Credentials Email - Contains:
   • Your username (usually your email address)
   • Temporary password (you'll be prompted to change on first login)
   • Direct link to course platform/portal
4. Course Access Instructions - Step-by-step guide on how to access your course
5. Course Start Date - Information about when your batch begins (if applicable)

3.2 Online Portal/Platform Access

You will access your course through our online learning platform:

• 🌐 Website/Platform URL: https://sbrostech.com/courses-offered/
• 📧 Login Email: The email address you used during registration
• 🔑 Password: Provided in your welcome email (change after first login for security)

3.3 Course Materials and Resources Provided

Once you log in, you will have access to:

• 📹 Video Lectures: High-quality recorded or live sessions (online streaming or downloadable based on course)
• 📄 PDF Notes and Documentation: Downloadable study materials, presentations, and handouts
• 💻 Code Samples and Projects: Practical coding examples and project files
• 📝 Assignments and Quizzes: Practice exercises to test your knowledge
• 👨‍🏫 Instructor Support: Access to instructors via discussion forums, email, or live Q&A sessions (as per course details)
• 🎓 Certificate: Digital certificate of completion upon finishing the course
• 📚 Additional Resources: Links to external resources, tools, and reading materials

4. Course Access Duration

4.1 Access Period by Course Type

Course Name	Course Duration	Access Duration
Full Stack Development (Python/Java/Next.js)	4 Months	6 Months from enrollment
Python Programming / Java Programming	2 Months	4 Months from enrollment
Digital Marketing	3 Months	5 Months from enrollment

Note: The specific access duration for each course is clearly mentioned in the course description at the time of purchase.

4.2 Lifetime Access Courses

Some premium or special courses may offer lifetime access to course materials. This will be clearly stated in the course details before purchase. Lifetime access means you can revisit the content anytime, subject to platform availability.

5. Delivery Confirmation - How You Know Your Course is Delivered

You will know your course has been successfully delivered when:

• ✅ You receive the enrollment confirmation email from SBros Tech
• ✅ You can successfully login to the course platform using your credentials
• ✅ Course materials (videos, PDFs, assignments) are visible in your dashboard
• ✅ You receive a welcome message or orientation email with course details

6. Delayed Access - Troubleshooting and Support

If you don't receive course access within 48 hours of payment:

7. Technical Requirements for Course Access

To successfully access and use our courses, please ensure you have:

7.1 Device Requirements

• 💻 Computer/Laptop: Windows 7+, macOS 10.12+, or Linux (recommended for coding courses)
• 📱 Tablet/Smartphone: Android 6.0+ or iOS 11+ (for video lectures, not ideal for coding)
• ⚙️ Processor: Minimum dual-core processor
• 🧠 RAM: Minimum 4GB (8GB recommended for development courses)

7.2 Internet Requirements

• 🌐 Connection: Stable broadband or mobile data connection
• ⚡ Speed: Minimum 2 Mbps (5 Mbps+ recommended for HD video streaming)
• 📶 Data: Ensure sufficient data plan (videos consume data)

7.3 Software Requirements

• 🔊 Browser: Latest version of Google Chrome, Firefox, Safari, or Microsoft Edge
• 🎧 Audio: Speakers or headphones/earphones
• 📄 PDF Reader: Adobe Acrobat Reader or browser PDF viewer
• 🎥 Video Player: Modern browsers support video playback (no additional software needed)

⚠️ Important: Technical issues arising from your device, internet connection, or outdated software are the student's responsibility and are not grounds for refund. Please ensure you meet the minimum requirements before enrolling.

8. Physical Materials and Certificates

8.1 Study Materials (Digital Only by Default)

All course materials are provided in digital format accessible through the online platform. Physical printed materials are generally NOT shipped unless explicitly stated for specific premium courses.

8.2 Optional Physical Materials (If Available)

For certain courses, you may have the option to purchase:

• 📦 Printed course notes and workbooks (optional add-on, additional cost)
• 💿 USB drive with course content (optional, additional cost)

If you purchase optional physical materials:

• Shipping Method: India Post or Courier Service
• Delivery Time: 5-10 business days within India
• Tracking: Tracking number provided via email
• Shipping Charges: Applicable as per weight and location
• Address: Ensure you provide correct and complete shipping address

8.3 Certificates

• 🎓 Digital Certificate: Issued automatically upon course completion - downloadable instantly in PDF format
• 📜 Physical Certificate: Available on request for an additional fee (typically ₹500 + shipping charges)
• 📦 Physical Certificate Delivery: 10-15 business days via courier

9. International Students

Since we provide digital courses, students from anywhere in the world can enroll:

• ✅ Global Access: Accessible from any country with internet
• ✅ No Shipping Delays: Digital delivery is instant regardless of location
• ✅ Time Zones: Live sessions are conducted in IST (Indian Standard Time)
• ✅ Recorded Sessions: Available for students in different time zones

Note: Physical certificates or materials (if ordered) can be shipped internationally at additional cost and longer delivery times (15-30 days).

10. Failed or Incomplete Delivery

Course access will NOT be delivered if:

• ❌ Email address provided during registration is incorrect or invalid
• ❌ Your email inbox is full or rejecting messages
• ❌ Your email spam filter is blocking emails from SBros Tech
• ❌ Payment transaction failed or was not completed
• ❌ Payment is under review for verification (will be delivered once verified)

Solution: Contact our support team immediately at info@sbrostech.com to resolve the issue.

11. Changes to This Delivery Policy

We reserve the right to modify this Shipping and Delivery Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact for Delivery and Access Issues

---

© 2025 SBros Tech Pvt Ltd. All rights reserved.